We appreciate your interest in our products! We do not carry catalogs at this time. However, you will find our entire product line on our website and you may order online or by phone.

To stay updated on new arrivals, make sure you sign up for our FREE newsletter!

You may track the status of your order online by logging into your account or by contacting us!

If you checked out as a guest, an online account was not created. Please contact us for your order status or to reset a forgotten password.

Sorry, at this time we do not ship outside of the US.

Please view this page for answers to the most frequently asked questions. If you are unable to find an answer to your question, please Contact Us

Please note, you will find answers to most of your questions on this page. To place an order by phone, please contact us at 1-888-4-THEME-4 (Mon-Fri 9AM to 6PM PST). Enter extension 80 to use our Secure Automated Ordering System!

We do our best to keep our inventory updated, but occasionally a backordered or discontinued product will be made available for purchase. If you purchase an item that is on backorder or has been discontinued, a refund will be processed for the full amount of the product plus any shipping charges associated with that item and you will be notified in a timely manner.

Orders are normally delivered within 5-10 business days.

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Simply enter your gift certificate or discount code into the field provided during checkout and your discount will automatically apply to your subtotal.

We are required to collect 8.25% of order subtotals as sales tax for purchases shipped to California residents.

Every page in the Theme Bathroom ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our Web site, and you do so at your own risk.

If you were unable to complete your order, either your credit card may have been declined or your billing information did not match your credit card information. After three attempts, our system will block ordering for 24 hours. Please contact us if this occurs and we will process your order by phone.

If you experienced issues when checking out and made several attempts to complete a purchase, duplicate orders may have been created; however they will be considered not finalized as payment was not received. Only the purchase with payment will be processed. If you accidentally purchased duplicate orders, please contact us and we will either void the duplicate transaction or process a refund.

If you attempted to checkout several times, your bank will consider each as a completed charge; however, our system will only authorized the charge that was approved. Please wait three days for your bank to remove the erroneous charges. If after three days your bank still shows multiple charges, please contact us.

Please contact us within 48 hours of placing your order to ensure order cancellations or changes are processed prior to being shipped out.

If your order arrives damaged, please contact us so we may process a timely replacement for you. If your order arrives incomplete, please note that not all items ship together. If you received a "Partially Shipped" email, the rest of your order is still being processed or is in transit. If you believe we have made an error with your order, please contact us.

If a refund has been authorized, please wait 10-14 business days for it to return to your account. If you have not received it after that time, please contact us.